RBI Compliant customer protection and dispute management framework.
1. OBJECTIVE
In adherence to the RBI Digital Payment Framework 2026, Budhha Beats Digital is committed to a transparent and time-bound grievance redressal mechanism to ensure consumer protection and excellence in service.
2. ESCALATION MATRIX
If you have any complaints regarding our digital payment services or release distribution services, please follow the escalation hierarchy below:
Level 1
Customer Support
For initial queries, transaction failures, and distribution updates.
Email: budhhabeats.in@gmail.com
Response TAT: 24 Hours
Level 2
Nodal Officer
If your grievance is not resolved at Level 1 within 7 working days.
Officer Name: Ranjeet Kumar
Email: budhhabeats.in@gmail.com
Address: Raga Music, Budhha Beats Digital, Chatra, Jharkhand 825401
Mobile: 9801142827
Response TAT: 48 Hours
Level 3
RBI Ombudsman
If we fail to resolve your grievance within 30 days of logging your complaint.
Portal: cms.rbi.org.in
Escalation Period: Day 31 onwards
3. RESOLUTION TIMELINES
As per RBI 2026 mandates, we adhere to the following strict timelines for resolution:
- Failed Transactions: T+1 reversal (auto-refund processed next working day).
- Content & Copyright Disputes: 7-14 Working Days.
- Financial Disputes & Settlement Queries: 30 Days maximum resolution period.
4. INSTITUTIONAL ACCOUNTABILITY
Budhha Beats Digital assumes full accountability for technical lapses in the payment processing chain and provides a simplified dispute logging mechanism directly within the artist portal.